Where can I buy the BMOR products?
Thank you for your interest, you can buy BMOR products from one of our distributor at www.bmorvape.com/where-to-buy
How to use Pi Plus?
Pi Plus is easy for you to start puffing right out of the box, no need to charge or filled e-liquid. Pi Plus is a 3 flavors in 1 device, switch flavors by twisting the lid.
Why my device is blinking?
It means that the battery is dead, and the device needed to be charged. Or please contact support@bmorvape.com.
What should I do if the device is not working?
Please email us at support@bmorvape.com, attach with the pictures and videos showing what the problem is, along with the receipt for the device.
How to buy coils?
Thank you for your interest, you can buy coils from one of our distributor at www.bmorvape.com/where-to-buy.
How to verify the products?
Please verify the products at www.bmorvape.com/verify-device.
I need help with the device. / Can someone help me with my order?
You can send us your request here at info@bmorvape.com.
Why my device taste burnt?
(1) For pod device, please replace the coil, and make sure you filled-in e-liquid in the tank before use it; Otherwise will cause the coil burnt.
(2) If your disposable device tastes burn, please claim warranty if purchased within 7 days. Don't forget to provide your copy of receipt or proof of purchase and picture showing the problem of the device.
What should I do if the device is not working?
If the product happens to be faulty at the time of arriving,you can claim warranty if purchased within 7 days. Please provide your code of receipt and picture showing the problem of the device.
What is the different color lights mean
(1) For Sober Pod: Green light means battery 80%-100%. Yellow light means 20%-80%. Red light means your device's battery is lower than 20%, should be charged.
(2) For disposable device, the bule LED light active when you use it. When the blue LED light blinking, it means the battery is dead.
Why the RED LED is blinking?
(1) It means battery is dead and you need to charge the device when the Red LED light of device blinking.
(2) For disposable device, if the blue LED blinking, it means its dead.
How long does a YOLO 3.5ml last?
(1) YOLO 3.5ml is built with 550mAh battery and 3.5ml capacity, which allows YOLO runs up to 800 puffs.
(2) YOLO TPD Version is built with 400mAh battery and 2ml capacity, which allows YOLO runs up to 500 puffs.
How long does a SINGA last?
SINGA is built with 1400mAh battery and 14ml capacity, which allows SINGA runs up to 6000 puffs
How long does a Ringo last?
Ringo is built with 1400mAh battery and 9ml capacity, which allows Ringo runs up to 3500 puffs.
After less than 1500 puffs the batter has died
The number of puffs is measured in laboratory by machines, thus the puffs can be various by different people.
Do I need to sent back the broken item to claim warranty?
No, all you need to do is provide your copy of receipt or proof of purchase and picture showing the problem of the device. Submit your warranty claim on the (Claim Warranty)
Your question is not in any of the above?
Please send your question alone with pictures to support@bmorvape.com, or ask on our website livechat!